COVID-19 Frequently Asked Questions
We are so excited to be reopening on Monday 6th July and we want to take a minute to explain the safety measures we have put in place for you. Please find a list of FAQ’s below to help assist you with your visit.
We are proud to have been awarded the “We’re Good to Go” industry standard mark from Visit Britain. “We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.
Q: When will The White Lion re-open?
A: We are thrilled to announced will be reopening our doors on Monday 6th July and we are very much looking forwards to welcoming everyone back.
Q: Do I need to book a table?
A: No. You do not need to book a table in advance. Instead, we ask that you wait at the door to be seated. Please do not take yourself to a table, wait for a member of staff to greet and guide you. Once we reach capacity we will be operating a one in one out policy.
Q: Are you reducing your capacity?
A: Yes, we are reducing the amount of people that can be in the pub at any one time. You are not allowed to stand around and drink, you may only sit at a table either inside or in the garden. Once we reach capacity we will be operating a one in one out policy. We ask that you wait at the door to be seated. Please do not take yourself to a table, wait for a member of staff to greet and guide you.
Q: What should I do before visiting The White Lion?
A: We recommend taking a quick look at our Facebook and Instagram pages for all our latest advice. If you feel unsure or are worried about anything please just drop us a message on social media or email firstname.lastname@example.org and we would be more than happy to answer your questions and put your mind at rest.
Q: Can I play pool / darts?
A: Sadly you cannot play pool or darts for the foreseeable future. It is too hard to maintain social distancing when playing these games and therefore not fair on others around you.
Q: Will you be showing the sports?
A: We will be showing the sports, but we all that you remain seated at your table and don’t shout. Shouting can spread the virus
Q: Can I use the smoking area?
A: Yes you can, but only 4 people can stand in the shelter at any one time. If you see more than 4 people in this area, please wait your turn.
Safety at the Pub
Q: What safety measures have The White Lion put in place?
A. We The health and safety of our visitors is absolutely paramount and we have invested a great deal of time in ensuring you are safe when you visit. We have introduced new safety measures to ensure our visitors can still enjoy a fun day or evening out, in a secure environment. Some of these measures include reduced capacity, enhanced cleaning regimes, a table service only policy, social distancing measures both inside and outside the pub, increased sanitation stations, hygiene screens and increased signage. We also have been awarded the “We’re Good to Go” industry standard mark from Visit Britain. “We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.
Q: What new cleaning regimes have you introduced?
A. We’ve always had a rigorous cleaning and hygiene routine, but we have trained our staff to focus on touch points and we have increased our usual cleaning schedule.
Q: Do I need to wear a face mask and gloves?
A: In line with government advice and guidelines, you will not be required to wear a face covering and it is your choice to use one. Likewise, our staff members will not be required to wear a face mask but may choose to if they wish. We ask that you don’t wear gloves as these have proven to be more unhygienic than hygienic. People are not changing their gloves between the establishments they visit and are using them as a substitute for sanitising. It is much safer to wash your hands frequently for 20 seconds with soap, this prevents the spread of germs.
Q: What do I do if I feel unwell?
A: If you have any Coronavirus symptoms, please do not enter the pub. If you develop symptoms whilst you are here please contact NHS 111 and if possible take yourself home to isolate.
Q: Can I pay by card or cash?
A: We are asking all our visitors to make payments via contactless wherever possible. We will accept cash if you are unable to pay via a contactless payment method.
Q: Are you serving all food and drinks as normal?
A: We will be serving drinks as normal, but working with a reduced food menu. We still have lots of tasty dishes available, we are just using a more efficient menu than before.
Q: Will you be serving breakfast as normal?
A: Due to the social distancing measures we have had to introduce we will not be serving breakfast as normal. Instead of our usual cooked breakfast, we will be offering a continental breakfast or takeaway breakfast. Please view our Rooms Page for more info.
Q: If I am checking in do I need to wait at the door?
A: Yes please. Although you are not waiting for a table, we can’t have anyone queuing at the bar or walking around the pub unless essential. A member of staff will get to you as quickly as possible.
Q: I’m worried about someone coming in to clean my room whilst I am out and not using proper safety precautions.
A: Whilst we completely understand this worry, we can assure you that your health and safety is absolutely paramount and we will be following every reasonable precaution. However, we do understand this is a worry for some people and as such you can request that we don’t enter your room, we will be more than happy to send clean sheets and towels up to your room and allow you too change your own bed if you would like, or to just leave things as they are until the end of your stay.
Q:How many people can book a table as of 14th September 2020?
A:Following government guidelines we will only accept table bookings for a maximum fo 6 people. We will also only allow 6 people max to sit together in the pub. We understand this is frustrating, but it is for your safety. We hope to go back to our usual operating procedure as soon as possible.